Customer Care
Shipping & Returns
Complimentary U.S. shipping on orders $150+. Worldwide shipping is available, with live carrier rates and tracking shown at checkout.
Shipping
| Region | Standard | Express | Cost |
|---|---|---|---|
| United States | 3–5 business days | 1–2 business days | Complimentary over $150 |
| Canada | 5–9 business days | 3–5 business days | Calculated at checkout |
| United Kingdom & Europe | 6–12 business days | 3–6 business days | Calculated at checkout |
| Rest of World | 7–16 business days | 4–8 business days | Calculated at checkout |
Delivery estimates begin once your order leaves our studio and exclude weekends and public holidays.
Duties & Taxes
International orders ship DDP (delivered duty paid). Applicable import duties and taxes are calculated and collected at checkout, so your order arrives with nothing further to pay on delivery.
Returns & Exchanges
We hope you love everything you receive from Enivie. If something isn't quite right, eligible items may be returned within 30 days of delivery. Eligible merchandise must be unworn, unwashed, unaltered and in its original condition with all original packaging and product materials included.
Underwear — final sale for hygiene reasons
For the health, safety and hygiene of our customers, all underwear, including briefs, bikinis, hipsters and thongs, is final sale and cannot be returned or exchanged once purchased, except where the item arrives defective, damaged, incorrect, or where otherwise required by applicable law. This policy helps ensure that every Enivie customer receives intimate apparel that has not previously been worn or returned.
Bralettes
Bralettes may be returned or exchanged within 30 days of delivery provided they are unworn, unwashed, undamaged and in their original condition with all original packaging.
Loungewear & Cardigans
Eligible unworn and unwashed loungewear and cardigans may be returned within 30 days of delivery. Items showing signs of wear, washing, fragrance, deodorant, makeup, damage or alteration will not be accepted.
Sale & Final-Sale Items
Items clearly marked “Final Sale” at the time of purchase cannot be returned or exchanged, except where required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact Enivie Customer Care promptly after delivery with your order number and photographs of the item and packaging. We will work with you to make it right.
Refunds
Approved refunds will be issued to the original form of payment. Original shipping charges and any return-shipping costs are non-refundable unless the return results from an Enivie error or applicable law requires otherwise. Financial institutions may require additional processing time before the refund appears on your account.
International Returns
International customers are responsible for return shipping and any applicable return-related duties, taxes or fees unless the item received was defective, damaged or incorrect, or applicable law requires otherwise.
Consumer Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.
To start a return or exchange, email care@wearenivie.com with your order number.